Qu9's Terms and Conditions — Know Your Rights

1. Introduction & Consent

Welcome to qu9 (qu9.fun). These Terms and Conditions ("Terms") govern your use of the qu9 platform and all its services. By accessing the platform or creating an account, you are considered to have accepted these Terms.

Qu9 is an internationally licensed online gaming platform. We operate with honesty and transparency, and are committed to ensuring fair treatment for all our users.

Qu9 reserves the right to update these Terms at any time. Users will be notified of changes, and continued use of the platform constitutes acceptance of the revised Terms.

2. Account Register

To register an account on qu9, the following conditions must be met:

• Users must be at least 18 years of age.
• Your name, email address, and phone number must be accurate and truthful.
• Each individual may only register one account.
• Opening an account using another person's information is strictly prohibited.
• Keeping your account password confidential is your responsibility.

Account Security

If you suspect unauthorized access to your account, contact qu9 support immediately. Never share your login credentials with anyone — qu9 will never ask for your password by phone or message.

Qu9 reserves the right to verify any account and may request additional information when necessary.

3. Identity Verification (KYC)

To maintain a safe and compliant gaming environment, qu9 follows a KYC (Know Your Customer) process. Identity verification is mandatory before your first withdrawal and for large withdrawal amounts.

What you may need

• A clear photo of your National ID (NID) or passport.
• Selfie or live photo verification.
• Proof of address (bank statement or utility bill).
• Proof of payment method.

Withdrawal requests will not be processed until KYC verification is complete. This is in place entirely for your protection.

4. Deposits & Withdrawals

Deposit Rules

• Minimum deposit: BDT 200.
• Deposits must be made only from a mobile banking or bank account registered in your own name.
• Deposits through third parties are strictly prohibited.
• Deposits are generally instant; if there is a delay due to technical reasons, please contact support.

Withdrawal Rules

• Minimum withdrawal: BDT 500.
• Withdrawals may only be made to verified payment methods.
• Processing is typically completed within 1–24 hours.
• VIP members receive priority access to faster withdrawals.
• No hidden fees — qu9 charges no processing fees.

5. Bonuses & Promotions

Qu9 regularly offers bonuses and promotional deals. Each bonus comes with specific terms and conditions that you should read before claiming.

General Bonus Terms

• The welcome bonus is available to new members once only.
• All bonuses carry a wagering requirement (typically 10x to 30x).
• Not all games may be eligible for play with bonus funds — bonus contributions will be calculated for specific games only.
• Bonuses have a fixed validity period — any unused bonus will be forfeited once the deadline has passed.
• It may not be possible to have multiple bonuses active at the same time.

Grounds for Bonus Cancellation

• Breach of terms and conditions.
• Using multiple accounts.
• Evidence of bonus abuse.
• Depositing through a third party.

Qu9 reserves the right to modify or cancel any bonus offer at any time.

6. Gaming Rules

All games on qu9 are sourced from internationally certified providers. Every game outcome is determined by an RNG (Random Number Generator), ensuring complete fairness and verifiability.

• Each game has its own rules — please read them before playing.
• Any decision to correct an error in a game outcome rests solely with qu9.
• If a game is cancelled due to a technical error, your stake will be refunded.
• If a game disconnects due to internet issues, please contact support.

7. Prohibited Activities

The following activities are strictly prohibited on qu9 and will result in permanent account closure:

• Use of bots, scripts, or automated software.
• Attempting to manipulate the system or any game.
• Creating multiple accounts to claim bonus benefits.
• Operating an account under someone else's identity.
• Using qu9 for money laundering or financial fraud.
• Abusive behavior toward support staff or other users.
• Attempting to pass KYC verification using false or fraudulent information.

8. Responsible Gaming

Qu9 places the highest importance on responsible gaming. We want every player to enjoy games in a safe and healthy way.

• You can set daily, weekly, or monthly deposit limits for yourself at any time.
• Self-exclusion or a cooling-off period can be set up if needed.
• If you notice signs of problem gambling, contact support immediately.

If gaming is having a negative impact on your personal or financial life, take a break and seek help. qu9 is always here to support you.

9. Privacy

Qu9 takes the privacy of your personal information very seriously. Under our Privacy Policy:

• Your personal information is used solely for service delivery and KYC verification.
• Your data is never sold to third parties.
• All data is secured with SSL 256-bit encryption.
• Information may be disclosed to authorities when required by law.

Please read our Privacy Policy page for more details.

10. Account Closure

At your request

You may request account closure through our support team at any time. Please withdraw any available balance before closing your account.

Initiated by qu9

Qu9 reserves the right to suspend or close accounts under the following circumstances:

• Breach of terms and conditions.
• Evidence of fraud or deception.
• Providing false information.
• Accounts inactive for an extended period.
• Legal or regulatory reasons.

11. Policy on Changes

Qu9 reserves the right to modify these Terms at any time. For significant changes, users will be informed via email or in-platform notification.

Continuing to use qu9 after any changes have been made constitutes your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12. Contact

If you have any questions or complaints regarding these Terms, please contact us:

• Live Chat: Available 24/7 for direct support.
• Email: [email protected] (responses are typically provided within 24 hours).

Our support team is able to assist you in Bengali and will make every effort to resolve any issue you have.